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Responsible Gambling Guidance

SUPPORT SERVICES FOR PROBLEM GAMBLING

The following link provides a list of support service providers across Australia: http://www.gamblinghelponline.org.au/
Amity Community Services operates a gambling helpline 24 hours a day for those who suffer from the consequences of problem gambling. Amity can be reached on the following free-call number: 1800 858 858
In NSW visit www.gamblinghelp.nsw.gov.au.
In WA visit www.gamblinghelponline.org.au.
We encourage you to gamble responsibly and you should be aware of features which may help you such as deposit limits, self exclusion and other information on keeping control.

DEPOSIT LIMITS

This service is avaialble on request and enables you to limit the amount of money that you are able to deposit online into your account. This may be revised downwards at any time but any increase will only be implemented after the structured time period specified following the request. Customer Services staff for your bookmaker will be happy to provide any further information required but are unable to override limits set by you.

SELF EXCLUSION

Most sites provide the facility to allow a customer to self-exclude themselves from their account(s) for 6 months, 1 year, 2 years, 5 years or permanently. Once this change has been made to an account for a set period, it will not be possible for the account to be re-opened for any reason until after the set period has expired. During the period of opt-out, sites will do all they can to prevent new accounts being opened.
An account that is simply ‘closed’ can be re-opened by the customer at any time. Should you seek to self-exclude from any site, we suggest you consider seeking exclusion from other betting operators.

INFORMATION ON KEEPING CONTROL

Whilst the majority of people do gamble within their means, for some gambling can become a problem. It may help you to keep control to remember the following:
1. Gambling should be entertaining and not seen as a way of making money
2. Avoid chasing losses
3. Only gamble what you can afford to lose
4. Keep track of the time and amount you spend gambling
5. If you want to have a break from gambling you can use our self exclude option
6. If you need to talk to someone about problem gambling then contact Amity, whose details are provided below