Jackpot City Casino Review 2025 - 25 Years of Trusted Play
Dan Panzariu
| ⚖️Jackpot City Casino Rating | 4.5 / 5 |
| 💬Live Chat: | Yes |
| 🎮Games Available: | 800+ |
| 💸Instant Withdrawals: | No |
| 🏢Established: | 1998 |
Jackpot City Rating Summary
Highlights:
✅ 100% up to £100 + 100 Free Spins
✅ Superior collection of jackpot slots
✅ Long-established brand builds trust
About the Author
This review was written by Marius Hrebenciuc, a casino bonus expert with over a decade of experience in iGaming and product testing. View their full author profile here.
They personally test the site and app features before review.
Jackpot City Casino Review
History, Licensing & Key Features
Jackpot City Casino is a long-standing and prominent veteran of the iGaming industry, and has been available since 1998. It made its debut during the initial online casino boom and has been a steady and often innovative platform since. While adopting many modern flourishes and concepts, I still found a classic vibe during my Jackpot City Casino review.
It is this touch of nostalgia that will appeal to long-time players, but there are enough overhauls and updates over the years to appeal to modern tastes too. Originally operated by Digimedia Limited, Jackpot City online casino is now under the ownership of Betway Limited, a company licenced by the Malta Gaming Authority.
JackpotCity Casino also holds a licence with the Malta Gaming Authority (MGA), as well as the UK Gambling Commission (UKGC) and the Kahnawake Gaming Commission, ensuring broad compliance with leading regulatory authorities. UK-based customers can also expect a fair experience as the online casino has certification from eCOGRA.
User Experience – My Personal View
It is simple to navigate JackpotCity online casino thanks to a clean desktop UI that promotes fast access. Menus are intuitive, and the menu is diverse to ensure you can jump to multiple game categories in one click. One small issue is that bonus T&Cs are too small on the homepage, so you’ll need to click through to the full bonus for the general terms.
Performance is smooth, with pages transitioning seamlessly with no lag. The same goes for gaming, with casino games opening quickly and running with no resolution issues. If you prefer to play online slots and live dealer games on mobile, the optimised mobile site is responsive and responds well to smaller touch screens.
Even so, I think the best way to access Jackpot City Casino on mobile is via the official iOS or Android app. The dedicated apps provide a seamless experience, with quick access to games and account features. Whether you’re on mobile or desktop, the registrating process for Jackpot City is the same:
- Personal Information: Enter your name, date of birth, and contact details.
- Account Details: Choose a username and password.
- Preferences: Set your preferred currency and deposit limits.
When you do register, new UK-based customers can claim the welcome bonus. It is a straightforward process that simply requires you to make a minimum qualifying deposits. I will go into more details on the generous welcome bonus below.
While the overall user experience is positive, there are some issues I found during my Jackpot City casino review.
While the overall navigation is smooth, I noticed a few areas that could be improved:
- Footer Problem: The page footer does not offer much information and all of the writing is annoyingly small and almost unreadable.
- Account Settings: Some settings are nested within multiple menus, making them less accessible.
- Promotional Pop-ups: Even after claiming offers, promotional messages occasionally reappear, which can be slightly intrusive.
Overall, the UX is efficient and clean but still leans into some old-school design choices. For example, newer platforms such as BetMGM Casino UK are clearer in the information they provide and offer a more clickable and readable experience. Even so, Jackpot City CMrQ in terms of delivering lots of categorisation to make game searches easier.
Security & Trustworthiness
JackpotCity uses 256-bit SSL encryption across is whole casino, meaning all data sent between the site and user is secure. This is also a level of encryption that ensure payment information and transactions are secure.
As a member of eCOGRA, the casino is fully audited to ensure its online slot machines and casino table games are fair. Licensing from the UK Gambling Commission adds more assurance, as it shows that JackpotCity adheres to strict regulations concerning player protection, responsible gambling, and financial transparency.
You can see all information regarding licencing, payments, and responsible gambling commitments on the site footer. Again, the text is aggressively small, but at least Jackpot City is providing these essential details.
How Jackpot City Compares to Other Casinos
| Feature | Jackpot City Casino | BetMGM | All British Casino | |
| Mobile App | Yes | Yes | No | |
| Instant Payouts | No | No | No | |
| Slot Providers | 15+ | 50+ | 20+ |
JackpotCity does not offer the same game selection or flexibility as BetMGM, but its official app gives players more flexibility on mobile on rivals such as All British Casino.
Jackpot City Casino Games
Providers & Game Software Overview
Many online casinos in the UK offer thousands of games, but the collection on the JackpotCity Casino website is modest. There are around 800 overall real money games available, which is admittedly not as many as a lot of platforms. I am not going to pretend that less choice is somehow better. Of course, casinos offering larger catalogues are giving players more choice.
Even so, I found that Jackpot City Casino has a well-curated smaller game selection that does not compromise on quality. Players can access live dealer games, progressive jackpot slots, and top online slots. A notable feature of the casino is that it has an overall RTP of 98.4%, making Jackpot City Casino one of the best-paying casinos for UK players.
There are not many game providers on the platform, with around 20 studios supplying software. Among them are industry heavyweights such as Games Global, Playtech, Evolution Gaming, NetEnt, Red Tiger Gaming, and Pragmatic Play.
Slot Games
JackpotCity has 500+ slot games, including video slots, classic slots, progressive jackpot games and Megaways, making this a premier gaming site. Most titles come from Games Global (formerly Microgaming). Options include Mega Moolah, known for its multi-million-pound jackpots, Immortal Romance, with its vampire narrative and high volatility, and the newer Gold Blitz, which is often featured in slot bonuses for UK players.
All video slots come with an autoplay feature and adjustable bet sizes to cater to different budgets. RTP availability varies from 92% and 97%, depending on the game. There are some outliers, such as Mega Moolah with its 88% RTP. JackpotCity Casino also has games with varying volatility, such as 9 Masks of Fire with medium volatility and Thunderstruck II with higher volatility.
Thunderstruck II
Thunderstruck II is a Norse mythology-themed slot with 5 reels, 243 paylines, a 96.65% RTP, and exciting features like falling reels, multipliers, and four unlockable bonus chambers tied to Viking gods.
Immortal Romance
Immortal Romance is a vampire-themed slot with 5 reels, 243 ways to win, a 96.86% RTP, and features like Wild Desire, multipliers, and a Chamber of Spins with four unique character-based bonuses.
Mega Moolah
Mega Moolah is a safari-themed progressive jackpot slot with 5 reels, 25 paylines, 88.12% RTP, and features like wilds, free spins, and a randomly triggered jackpot wheel with a progressive jackpot that seeds at £2 million.
Table Games
One surprise during my review of Jackpot City Casino was the large selection of 30+ RNG table casino games. In recent years, online gambling sites have been giving less attention to classic games, so it is nice that JackpotCity is maintaining its collection. On the online casino, you can play blackjack and roulette, but also baccarat variants and video poker.
You’ll find multiple blackjack variants, such as European Blackjack, Classic Blackjack Gold, and Vegas Strip, giving you options on how you want to split, double, or interact with the dealer. Roulette fans can enjoy European, French, and American versions, with immersive 3D animations and adjustable table limits to suit all budgets.
Live Dealer
Live dealer games on Jackpot City come from notable providers including Evolution Gaming, Playtech, OnAir, and Pragmatic Play. All dealers I experienced were well trained professionals who created a friendly and immersive experience. Jackpot City Casino has an excellent software base that allows games to stream with low latency and high resolution on desktop and mobile.
JackpotCity offers a diverse selection of live casino games, including Live Blackjack, Live Roulette, Live Baccarat, and exciting Evolution Gaming game shows. Overall, the live casino is a noteworthy section that, despite not being as diverse as other brands, such as BetMGM UK, still provides lots of flexibility.
Jackpot Games
It comes as no surprise that a casino known as JackpotCity specializes in top-class slots with big progressive jackpots. It is one of the best online casinos for jackpot play, including Game Global’s Mega Moolah series. With a seed of £2 million, Mega Moolah has made multiple millionaires, and its jackpot stands at £10 million at the time of writing.
Other jackpot titles include Atlantean Treasures, Wheel of Wishes, and Major Millions, all of which offer multiple tiers of jackpots, from mini to mega prizes. Although fixed jackpot games are less prominent on JackpotCity, some do exist within the slot catalogue, offering consistent but smaller top prizes.
Jackpot City Casino Bonuses and Promotions
Welcome Bonus Review – 100% up to £100 + 100 Free Spins
- Trust Marker: "T&Cs apply | 18+" must be clearly shown
Jackpot City Casino offers a welcome bonus that combines a first deposit match with free spins. Specifically, players can get 100% up to £100 as a first deposit bonus while also receiving 100 free spins on the Gold Blitz slot from Games Global. Below are the steps to qualify:
- Opt-in during registration
- Make a minimum deposit of £20 using a debit card. E-wallet deposits are not eligible
- Stake £20 on any Games Global slot to unlock the free spins
- T&Cs apply | 18+
The wagering requirements for the deposit bonus are 50x, and you must complete the commitment within 7 days of making your first deposit. For the free spins, there are no wagering requirements, so all free spin winnings become instantly withdrawable. I recommend playing slots or Slingo games to meet the wagering requirements, as live games only contribute 10%.
Promo Code – Needed or Not?
You do not need a promo code to claim the welcome bonus on Jackpot City Casino. Simply opt-in for the bonus during registration and make the minimum deposit of £20.
Ongoing Offers for Existing Players
JackpotCity is one of the best online casino sites for ongoing promos, offering UK players a range of interesting offers to enhance the online gambling experience:
- Daily Deals: Unique offers based on your gameplay pattern
- Mega Money Wheel: Daily spins with a chance to win up to £1,000,000. Each spin is worth £0.10, and winnings have a 30x wagering requirement.
- Drops & Wins: Daily tournaments and random cash drops with prize pools up to £30,000 .
- Roulette Leaderboard: Compete every Friday by playing Lucky 6 Roulette for a share of £100,000.
VIP & Loyalty Rewards
Jackpot City Casino has a multi-level loyalty program that is open to all players as soon as they register. It starts on the lowest Bronze tier, but as you play, you will move through Silver, Gold, Platinum, and Prive tiers. You gather loyalty points by making real money wagers on JackpotCity casino games.
The rate for earning points is usually 1 point = £1 wagered on slots, but the contribution rates can vary for certain games. 5,000 points give you £5 in bonus credits, and additional benefits become available as you move through levels. Higher-tier members receive exclusive promotions, personalized account managers, faster withdrawals, and birthday gifts.
Cashback offers can be available, but they are uncommon. More standard loyalty perks on higher levels include exclusive reload bonuses and special compensation rewards. While the loyalty program is not as flashy as VIP schemes on Betway or BetMGM, it is simple to navigate and delivers consistent rewards.
Jackpot City Casino Payment Details
Deposit Methods
| Deposit Method | Minimum Deposit | Maximum Deposit | Time |
| Debit Card | £10 | £2,000 | Instant |
| Bank Transfer | £10 | £2,000 | Instant |
| PayPal | £10 | £2,000 | Instant |
| Neteller | £10 | £2,000 | Instant |
| Skrill | £10 | £2,000 | Instant |
| Rapid | £10 | £2,000 | Instant |
Withdrawal Methods
| Deposit Method | Minimum Deposit | Maximum Deposit | Time |
| Debit Card | £5 | £10,000 | 1-3 business days |
| Bank Transfer | £5 | £10,000 | 3-7 business days |
| PayPal | £5 | £10,000 | Within 24 hours |
| Neteller | £5 | £10,000 | Within 24 hours |
| Skrill | £5 | £10,0000 | Within 24 hours |
| Rapid | £5 | £10,000 | 3-7 business days |
JackpotCity Casino UK has a smooth payment experience that is consistent. It is not the fastest for withdrawals, nor does it offer the most payment methods, but I consider it solid across the board. There is support for PayPal, Skrill, and Neteller if you want to cash out winnings in less than a day. However, these e-wallets are not eligible for bonus deposits. You can start playing from a deposit of £10, but you will need to make a minimum deposit of £20 to claim bonuses. While e-wallets and debit cards are available, there is no option to use prepaid methods like Paysafecard or quick banking solutions like Trustly.
Customer Support at Jackpot City
The base of the customer support at Jackpot City Casino is live chat, which is available 24/7. I had positive experiences with the live team, starting with the chat connecting within 30 seconds. Every agent I spoke with was courteous and efficient. For general queries, the FAQ section is one of the best I have seen, with individual categories in cards and concise answers. I couldn’t locate a support email, which is a shame, but there is a complaints path at complaints@playersupportcenter.com
Responsible Gambling at Jackpot City
JackpotCity Casino UK has a responsible gambling commitment that keeps it in line with UKGC regulations but also goes beyond to help players stay safe. Responsible gambling tools include the following:
- Deposit Limits: Set daily, weekly, or monthly limits to control spending.
- Reality Checks: Receive periodic notifications to monitor the time spent gambling.
- Session Time Limits: Define maximum session durations to encourage breaks.
- Time-Outs: Take short breaks from gambling, ranging from 24 hours to several weeks.
- Self-Exclusion: Exclude yourself from the platform for a longer period if needed.
- Self-Assessment Tests: Evaluate your gambling behaviour to identify potential issues.
You can access all of these features through the Responsible Gaming hub, which is at the bottom of the page. Again, the text is very small, but the link is there. Alongside its on-site tools, JackpotCity also partners with reputable organizations such as BeGambleAware, GamCare, and Gambling Therapy, providing players with outside resources.
My Final Verdict
- Excellent selection of jackpot slots
- Games from the best software providers
- Helpful 24/7 support
- In-house progressive jackpot
- No wagering free spins bonus
- Not as many games as other top casinos
- Annoying small text on the website
JackpotCity Casino is a premium UK online casino, and it is obvious that this platform has decades of experience. Almost all aspects of the experience deliver high-quality results. The casino bonuses are lucrative and accessible, payments are efficient and reasonably fast, and customer support is helpful and active.
I am avoiding mentioning games because it’s a bit of an elephant in the room. The library is smaller than many other leading UK online casinos. Considering Jackpot City has been operating for 25 years, I guess the smaller portfolio is a choice. If you prefer ultimate flexibility, this is not the gaming platform offering the best options. However, at the same time, all the games are top tier and come from the world’s best software providers.
FAQs
Is JackpotCity Casino safe and licenced?
How long do withdrawals take?
Do I need a bonus code?
Can I use JackpotCity Casino on mobile?
